The term 'Baby Props’ or 'us' or 'we' refers to the owner of the website whose registered office is 3 The Ridge, Broad Road, Braintree, Essex. CM7 9RX The term 'you' or “your” refers to the user or viewer of our website.

These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions, you may not use or access this Website.

You are provided with access to this Website in accordance with these terms and conditions and any orders placed by you must be placed strictly in accordance with these terms and conditions. 

You agree that the personal information which you provide when making a purchase is correct.

You agree not to use a false name or name that you are not authorized to use.

Before you place an order, if you have any questions relating to these terms and conditions, please contact me either via email or phone:

Tel: 07887 524683

Email: sally@sallyslack.com

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

We reserve the right to modify or withdraw, temporarily or permanently this website, with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website; and/or

change the terms and conditions from time to time, and your continued use of this website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the terms and conditions have been changed. If you do not agree to any change to the terms and conditions then you must immediately stop using the Website.

If you decide to return any items you need to do so un-used, in their original packaging, within 14 days of receiving your order. Please contact us before you send any item back. All returns should include a note with your order number and name. Any item used or returned without the original packaging may not be refunded. Refunds will be processed on receipt of the returned item.

If you decide to exchange any items you need to do so un-used within 14 days of receiving your order. Please contact us before you send any item back. All exchanges should include a note with your order number and name and the item you wish to exchange. Any item used or returned without the original packaging may not be exchanged.

We recommend that you fully insure and track any items that you are returning to us and we will not be held responsible for items lost or damaged in transit.

We are unable to refund postal fees for exchanges or refunds, all shipping back to us in those instances are paid for by you.

If on receipt of the returned goods we discover that they are not in the original packaging, have been used or tampered with by you they will not be replaced or refunded and goods will be returned to you at your expense.

If you are wishing to return items for exchange please be aware that you will be charged shipping. Shipping costs can only refunded to the card or paypal account used to make the initial purchase.  Credit vouchers are valid for 6 months from the date of issue.

Whilst we try to ensure that you receive the goods that you ordered in pristine condition, sometimes mistakes do happen. If you do not receive your correct or items are faulty or damaged please do contact me immediately. We will do our utmost to ensure that you receive the correct items (if in stock) within 3 working days. If you have received an incorrect or faulty item you will be refunded any delivery charges back onto your Paypal account or credit card used to make the initial order.

Items may be delivered to a home or business address, please after ordering check your confirmation email to ensure that the information is correct. If you find a mistake please do get in touch as soon as possible, if your order has already been shipped we are not responsible for retrieving your order. If we receive your item back as a result of incorrect information supplied please be aware that shipping costs will apply.

Quotes for delivery times are working days only. Please allow 3 extra working days during times of high demand or over bank holidays or the Christmas period.

If your order hasn’t arrived please allow 7 working days before contacting us. All ordered are tracked and will require a signature upon delivery. If you are not present a card will be left to advise you to pick up your goods from the local sorting office. 

Each delivery will be attempted twice. Any Failed deliveries after this may be sent back to us and re-delivery charges will apply.

If you have not received your order within the time frame specified at checkout then please contact us. We will not be held responsible for deliveries left in safe places, at third parties on your instruction or at courier depots after 7 days. If returned to us  after seven days charges will apply. 

Whilst every effort is made to ensure information on this site is accurate as possible mistakes can happen and we can’t guarantee that product descriptions and other content is error free. We reserve the right to update or correct any errors inaccuracies or omissions at any time without prior notice. If you have already submitted an order we apologise for any inconvenience this may cause you. 

Pricing and availability of stock is subject to change without notice. 

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). We are not responsible for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources. 

www.BabyProps.co.uk operating address is 3 The Ridge, Broad Road, Braintree, Essex. CM7 9RX

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

 

 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

• There are certain situations where only partial refunds are granted  such obvious signs of use.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error
• Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 working days.

Late or missing refunds 

• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company, it may take some time before your refund is officially posted.
• Next contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund yet, please contact us at slackhome@me.com.

Sale items 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges Un-used Items

You may exchange items if they are in the original packaging and un-used within the 30 day period after purchase. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Shipping
To return your product, you should mail your product to: Sally Slack 3 The Ridge, Broad Road, Braintree, CM7 9RX, United Kingdom

Exchange for defective or damaged good.

If an item you have received is damaged or faulty in anyway please do drop us a line to let us know. Items need to be in the original packaging and un-used, please use tracked method and forward any postage receipts.

Please send to Sally Slack  3 The Ridge, Broad Road, Braintree, CM7 9RX, United Kingdom. I will refund you for the postage costs you have incurred.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.